Lessons learned from our project...
Roof Deck Replacement in Forked River, NJ

Sometimes our customers - before they become our customers - have trouble finding a contractor to do work on their home. One of our clients called no fewer than 12 contractors, who mostly came with recommendations. Making multiple calls is not uncommon - getting the right answers can be difficult.   And, on average, our customers who begin their exterior renovation with the wrong contractor spend two-thirds more for their project (yes, that's two-thirds MORE) than if they choose the right contractor the first time.

So, if you don't know your contractor - check them out. Contact references they provide. If there are no references, be concerned. And contact the Better Business Bureau - if they're not listed, be wary.

You can also check with the NJ Department of Consumer Affairs; they'll tell you what you need to know, and whether your prospective contractor is registered. Their advice: Contact Consumer Affairs to see if consumers have filed any complaints against the contractor and to ensure the contractor is registered..

And before you even consider a first meeting - ask two more questions -
Is the prospective contractor licensed?
Is the prospective contractor fully insured? If the answer to either of these two questions is "No", then think again about working with this company. Return to Top of page

Your first meetings with your prospective contractor will tell you what it will be like to work with the firm. So, ask yourself some questions along the way...

Does your prospective contractor return your calls? Often, the simplest good business practices seem to go right out the window early in the process - if a contractor you're considering doesn't return your calls, cross them off the list. For our client who we mentioned first, of the 12 contractors they called - only 3 returned their call! But there are still problems that can show up along the way.

When you set an initial meeting, does your prospective contractor show up - and show up on time? Again, respect for you and your time will suggest the kind of working relationship you can expect.

Your homework assignment after your first meeting:
Contact the references your contractor gives you. Ask them whether the job was completed on time, whether there were any unexpected costs, whether the workers showed up on time and cleaned up when they finished, and whether they would use the contractor again.

More advice from NJ Department of Consumer Affairs: Get written estimates from at least three contractors. Ask the contractors how long they have been in business, if they have liability insurance (as required by law), and whether they will be using subcontractors on the project.

Obtain a written contract. Contracts for home improvement projects costing $500 or more must be written and must include the legal name and business address of the contractor as well as

• a start date, a completion date,
• a description of the work to be done, and the total price.
• The contract must also include the contractor’s registration number.
• Make sure all warranties and guarantees are in writing, and that the contract states name brands or quality/grades of materials to be used.

So, now you've signed a contract - and the work begins. Or does it?

When you begin with All County Exteriors, you have a written contract that says when we'll begin the work, and how long we expect it to take. You'll hear from us to set the final scheduling in place with our construction and installation teams.

You contract lists in detail what we found when both our Project Consultant and our Construction Manager inspected your home - is the roof deck sound, or will we have to replace it? Is the sheathing on your home sufficient to the task or will there be problems?

We don't claim to be clairvoyant, but we DO want you to know what to expect, and what we can't know but suspect could be happening before we begin. Our motto is No Surprises!

The work is complete, and now the question is... how do you feel?

At All County Exteriors, we have a saying...

You are our customer for life

And as a signal about our view that the best way to work together is to build a relationship, we offer our "Better Customer Relationships - Referral Rewards Program". Contact us today to find out how to become our customer for life. Return to Top of page

And how did things turn out?
Roof Deck Replacement in Forked River, NJ

We Build a Better Customer Relationship with You

At All County Exteriors, we believe that the more you know about the competition, the more you'll want to do business with us.

We are certified by all the major product manufacturers and provide complete warranty service for the products we install. We work on projects of all sizes, for homes of all sizes -- No project is too small or too large for our installation experts.

We've been serving the central New Jersey region and surrounding area for 25 years, and in that time we've earned a reputation for consistently reliable performance and guaranteed customer satisfaction.

That's why we go out of our way to build customer relationships based on frequent, complete and open communications for your roofing, siding, window & door, gutter & trim replacement project and with our Porch & Deck, Sunroom and Addition complete contractor projects.

We're not just another contractor.   At All County Exteriors, we believe that good business begins with good customer relationships. Our "Better Business Relationships - Customer Referral Program" demonstrates our belief. We return your calls promptly, keep our appointments as scheduled, give you a quote and a schedule you can rely on.

That's not hype. This is the way we do business. Contact us today for an appointment.

All County Exteriors - Complete Home Improvement Contractor Services

We treat your home like it's our own.